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Refund Policy

WHAT IS THE REFUND POLICY?

Unfortunately, la casa di fido does not accept refunds for change of mind or for any other reason, and the contract cannot be canceled or refunded once processing of the drawing has started.

  1. Pursuant to art. 59 of Legislative Decree 206/2005 Exceptions to the right of withdrawal, the right of withdrawal for products sold on Lacasadifido.com is not allowed as it is a supply of tailor-made and clearly personalized goods and services.
  2. Any user wishing to have information can contact us at: infolacasadifido@gmail.com


If the goods are received damaged or broken, we will send you a replacement product with priority shipping. We ask that you simply send us a picture of the damaged product so that we can share it with our service provider.

How can I arrange a review or a new shipment?
Just email infolacasadifido@gmail.com and I'll assign a Return Authorization (RA) number for you, and we'll give you all the details you need!

What's up if my printed product arrives damaged?

Although we hope this will never happen, if you receive damaged goods or if you have a manufacturing defect, please contact us immediately at infolacasadifido@gmail.com so to assist you and resolve your problem as quickly as possible.

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